SaaS decisions made early affect security, billing, support and growth later. This overview identifies the platform choices that deserve deliberate planning.
Define tenancy and access
Decide how organisations, users, data and permissions are separated. This model influences nearly every feature that follows.
- Tenant boundaries
- Role design
- Administrative access
Plan for operations
A product needs more than customer screens. Support tools, audit visibility, onboarding and account controls should be part of the architecture.
- Account administration
- Usage visibility
- Support workflows
