A trustworthy AI knowledge base does more than search documents. It controls what can be retrieved, shows where answers come from and creates a process for keeping knowledge current.
Ground every answer
Retrieval-augmented generation connects an AI assistant to approved sources. The assistant should cite those sources and acknowledge when the available evidence is insufficient.
- Use approved source collections
- Return citations
- Allow a clear ‘not enough information’ response
Govern access and updates
Permissions must follow the user, not only the document store. Assign owners to source collections and review stale content before it shapes answers.
- Respect role-based access
- Track source ownership
- Review quality and freshness
